Frequently Asked
Questions

Each license allows you to publish one app, which includes versions for both iOS and Android devices. Your license is attached to your iOS Bundle ID and Android Package Name. To ensure there are no license issues during your initial app release and future app updates verify that these identifiers within your app on our platform match your app listing within your Apple App Store Connect and Google Play accounts. More information on app identifiers can be found in our docs.

For our partner development agencies who are building many apps, we offer volume-based pricing.

After the purchase of your license, you will receive an email including a copy of your executed license agreement and a link to your license management page.

To apply your license, you will be asked for the iOS Bundle Id and Android Package Name you will use for your app store submissions. Generally, these identifiers are in reverse domain notation and look similar to com.example.app.

If you've built your app through our online build platform, you will also be asked for the Private Management URL for the app you will be publishing. This is the link that was emailed to you after building through our website.

After applying your license, you do not need to rebuild or re-download your app.

It’s important that the iOS Bundle ID and Android Package Name on your license match the identifiers you are using to publish your app. Contact GoNative Support if you need to update these values on your license. If you worked with a third-party developer to build your app make sure they are an approved GoNative partner and that you have received a valid GoNative license. More information on app identifiers.

Yes! Native Plugins can be purchased either initially with your app license via a Custom Package or added to your license in the future via your License Management page. You can also add our Full-Service App Configuration service or App Store Publishing Service in the future.

We receive a high volume of emails and our dedicated team aims to respond to all email inquiries as soon as possible. However, we prioritize Business and Enterprise customers who have an active support plan and we prioritize to meet the SLA terms set out in such plans.

Contact us for more information on our support plans. For eligible clients we offer phone-based technical support.

Unfortunately we do not discount our license for use on a single platform. Our platform is designed to create one full-featured app with iOS and Android versions and we are not able to license an app for a single platform or for a subset of features.